SafedoorPM is an award-winning planned maintenance (PM) and safety compliance program for commercial and industrial door and dock systems.

HQI’s High Performance Door Division is proud to use SafedoorPM. SafedoorPM allows our technicians to efficiently address maintenance issues, ensure your door meets Occupational Health & Safety standards, provide a complete record of all services, and design a prevenative service schedule tailored to you. Check out the video below for an explanation on how SafedoorPM works


Even though overhead door systems are very common, they are almost always overlooked as safety hazards, even in organizations with excellent safety programs.  

But this oversight can have catastrophic consequences as commercial overhead doors are heavy, hang high in the air, are dynamic, and often operate in building openings where there is pedestrian traffic.

To operate reliably and meet OSHA standards, your overhead doors must be properly maintained and configured with safety devices.  We use SafedoorPM to take care of your door systems.  Here’s why:

SafedoorPM ensures your doors receive the right maintenance, to the right standards, at the right times.

Our PM work plans are benchmarked to manufacturers’ specifications and industry best practices, because these are the standards that matter.

SafedoorPM is designed to comply with OSHA regulations,

and specifically addesses important safety devices and accessories such as sensing edges and photo-eyes.

SafedoorPM keeps your PM costs down.

SafedoorPM’s mobile app helps our service technicians work more productively by putting all the PM information they need at their fingertips.

You’ll always have detailed PM records, securely stored in the Cloud.

SafedoorPM makes record-keeping truly no-hassle, and gives you the critical back-up you need if there is ever an incident.

We'll properly care for your doors... affordably

During a SafedoorPM, we will inspect, check, lubricate, tighten, balance, and test your doors, operators and safety accessories. All  mechanical and structural elements, settings, and controls will be assessed and graded. We’ll pay special attention to safety devices to ensure your doors are compliantly configured, and that all safety devices are functioning properly.

We’ll provide you with detailed inspection records that clearly identify any corrective work needed to address critical safety hazards or operational problems. Any corrective service work will proceed only with your authorization. Quotations and estimates are provided.

To ensure your doors remain properly cared for, we’ll recommend an ongoing PM schedule, keep track of the PM calendar, and contact you as the next PM interval approaches. 

All of your PM records will be securely stored on SafedoorPM’s cloud-based Customer Portal, where you can access them 24/7.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. 

OSHA Standards

Overhead doors systems are subject to OSHA compliance standards, specifically Section 5(a)(1) of the Occupational Safety & Health Act of 1970.  State OSH Plans may impose additional standards.  Section 5(a)(1) has been used as the basis for overhead door-related OSHA citations and penalties, and OSHA enforcement has cited improperly maintained and/or installed door systems as well as the absence of entrapment devices as causing unacceptable exposure to “Crushing” or “Struck-by” hazards.  Below are several examples: 

“… overhead garage doors did not have a safety device edge, door stop sensors and proper signage.”

“… two 14 foot wide overhead garage doors did not have a safety device edge or door stop sensors.”

“… employer failed to ensure that the overhead door in Bay #3 was adequately constructed and adjusted to prevent it from coming off the track.”

OSHA abatement typically instructs to “hire a professional to install the safety devices and conduct periodic inspections.

planned maintenance with SAFEDOORPM®

Sectional doors feature stacked sections fastened with hinges.

What you need to know

  • Many door components, such as hinges, bearings, cables and rollers wear and fatigue with use, and require routine replacement. Left uncorrected, problems with smaller components can escalate into larger problems that affect the overall performance and safety of the door.
  • Sectional doors can become dangerous if the counterbalance system is compromised (e.g., lifting cables break, become unspooled from the drums, or detach from the bottom brackets). If this occurs when the door is in an open position, the door can be at risk of falling.
  • There are several accessories available for sectional doors to improve safety: safety bottom brackets, spring failure safety devices and cable tension springs.  
  • Rolling steel doors are constructed of many individual steel slats, usually 2 to 3 in. high, which attach to each other and create a continuous vertical curtain.  

    What You Need to Know

  • Torsion springs are a critical component of the door and special care should be taken to ensure that they are tensioned properly and replaced before they fail. Most torsion springs are designed with a life span of 10,000 or 20,000 cycles, after which time they are prone to failure. Implementing a program of proactive spring replacement can reduce operational disruptions related to emergency spring failures.
  • Safety inertia brakes can prevent the door from suddenly falling in the event of a torsion spring failure.    
  • Because of their size and weight, many commercial overhead doors are equipped with motorized, electric operators. The most common type is a hoist (jackshaft) operator, which mounts near the torsion assembly and opens/closes the door by rotating the torsion shaft.

    What You Need to Know

    • Entrapment devices are a critical safety component of motorized door systems. Their proper specification, installation and function are a core safety and compliance concern. Wherever reasonably practicable, doors should be equipped with monitored entrapment devices.
    • Modes of control affect entrapment device standards.
      The more hands-off the door’s operation (e.g., automatic timer control), the higher the standard for entrapment devices.
    • All operator manufacturers call for (at a minimum) monthly checks of entrapment devices. These checks should be a routine part of a safety program.

    Want to get started with SAFEDOORPM®?

    Give us a Call!  855.HQI.DOOR or complete the form and one of our HQI High Performance Door Division experts will be in touch shortly.